Mr. Rooter Plumbing is looking to hire an individual who enjoys the plumbing field, but is having trouble meeting the physical demands of the job.
Is your mind telling you to go to work, but your body is telling you it can’t. Maybe it’s time for you to trade in your pipe wrench for a pen, paper and laptop? Maybe it’s time to trade your 24 / 7 on call schedule for a Monday to Friday flexible work week.
As part-time Assistant Service Manager, you will assist with non labour intensive tasks. You will be responding to estimates and proposals, performing quality control as well as educating team members with training on industry standards.
Ideally, candidates should have a desire to transition from working in the field to working in the office. Candidate must have a valid plumbing licence and minimum 10 years experience in the industry.
Mr. Rooter Plumbing started in Oklahoma City in 1970, with a goal to deliver a unique customer experience using clean, courteous and professional technicians. Mr. Rooter® Plumbing grew because it earned a reputation for quality work while caring about customers’ homes. At Mr. Rooter, we love what we do, and who we serve. It’s not just plumbing and drainage service to us, but a philosophy applied to every area of our lives. It’s just the service experience that’s made us famous.
As Assistant Service Manager, you will lead a team of plumbing and drainage Service Professionals in their execution of customer service delivery, education, communication, sales, technical excellence, and building cheerleader customers, while ensuring team safety and accomplishing targeted financial results. Exemplifying our code of values, you show respect and courtesy to all customers and team members. Our abbreviated Code of Values is as follows:
•Showing respect to all people
•Acting with integrity in all dealings
•Serving customers with enthusiasm
•Having fun in the process!
You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have at least two years of supervisory experience, as well as proven communication skills with supervisors, team members, and customers.
•Coach, train, and mentor team members to ensure they are consistently delivering high quality service
•Maintain a clean and well-stocked office and shop
•Proactive customer relations, including mitigating damages and resolving customer concerns
•Secure and maintain team member technology (iPads & phones)
•Ensure all Service Professionals receive the required education and training necessary to perform their jobs and grow in their career
•Continually work to implement company systems to ensure quality, profitability, and future growth
•At least 2 years supervisory or other relevant experience
•Valid Ontario plumbing license
•Valid Driver’s License
•Strong communication skills
•Computer literate, able to learn and teach use of company Point of Sale software
•Positive attitude and a desire to raise others to a higher level
•Team player who can work independently
We are actively interviewing for this position – Apply today and our hiring manager will follow up!
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