Service Technician

Description de l'offre

REPORTS TO: Service Manager

DIVISION: Ottawa and/or Kingston

This job profile is not exhaustive. Additional responsibilities and duties may be assigned from time to time by the position supervisor.

Summary

Service technicians are responsible to service, repair, and maintain commercial kitchen appliances (gas, steam and electric), such as: dishwashing equipment, coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. Technicians consult with customers or refer to service order to establish nature of the appliance malfunction. They observe operation of appliance, diagnose faults by checking controls, condensers, timer sequences, fans and other components using test equipment such as meters and gauges to measure resistance, current, voltage, pressure, temperature, flue gases and flow rates. They conduct tests (using electrical test equipment), and refer to schematic drawings, product manuals, or online resources; and replace or repair parts or components using hand tools. Then they reassemble and test the appliances.  They also prepare estimates and written account of work performed.

Core Responsibilities

Service Calls

  • Attends site with the details of the service calls, and as often as possible, arrives with the right parts.
  • Diagnoses, services, and tests the equipment, while being conscious of safety at all times, and while taking into consideration the value of parts and labour, compared to the replacement cost of the equipment.
  • Orders parts as needed, and obtains estimates as necessary.
  • Before leaving site, cleans up work area to a reasonable standard.
  • Clears call with Dispatcher before proceeding to the next call, or ending shift for that day, and communicates any relevant details.

Paperwork
• Completes documentation with sufficient, clear, and accurate, detail for office staff and customers. Handwritten documents must be detailed and legible to be easy to read. Documents include, but are not limited to: work orders, checklists and timesheets.
• Before leaving a job site, obtains signature from authorized signatory, and explains the work that has been completed. Answers any questions the customer may have and offer service for any other equipment that may need attention.

  • Keeps informed on all communication from the office and from manufacturers.

Sales

  • Presents current customers with opportunity to add services to existing site visit, or recommends new service call for other pieces of equipment.
  • Recommends Planned Maintenance Program when beneficial to customers.
  • Approaches potential customers with marketing brochures and business cards to gain new business.

Other

  • Attends monthly technicians meetings and successfully completes manufacturers’ training as required.
  • Ensures vehicle is cleaned and maintained regularly, and is in good working condition.

Education, Experience, and Licenses/Certifications

  • Minimum high school graduation required.
  • Completion of Appliance Service Technician, or similar program, preferred.
  • Some experience working in this industry, or a related field.
  • G2 Gas Ticket required, G1 Gas Ticket preferred
  • Valid Class 5 Driver’s License
  • Must have experience with a current ERP system.

Special Requirements

  • Participation in the on-call rotation schedule.
  • Travel to other branches, or to remote customers’ locations

Physical Requirements and Working Conditions
• Occasionally carry odd-shaped equipment, or equipment components, weighing up to 30kg
• Work at a bench (waist-height), standing for several hours at a time
• Work in awkward positions for short periods of time (e.g. under a deep fryer, inside the oven cavity of a range, bending, leaning, squatting etc.)
• Work in a kneeling position for several minutes at a time.
• Work in an environment with numerous changing priorities, sometimes in direct contact with customers (can create stressful situations).
• Work on dangerous and regulated (gas) equipment, without putting his/her or others’ safety at risk.
• Work 8 hours per day, with the possibility of overtime
• Occasionally, travel to worksites out of town, requiring an overnight stay.

Compétences recherchées

Détails de l'offre d'emploi

Service Technician

Choquette CKS Commercial Kitchen Services
  • Numéro d'offre d'emploi : MP0628
  • Publié le : mercredi le 20 novembre, 2019
  • Expire le : vendredi le 20 décembre, 2019
  • Nombre de postes : 1
  • Salaire : To be discussed
  • Catégorie : Technical Services
  • Type d'offre d'emploi : Temps plein
  • Lieu : Ottawa, Ontario

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